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I just wanted to send an e-mail and tell you how wonderful your service dept is. I have been a long time loyal customer of Subaru service, even when my car is not a Subaru. I come to your service dept even now with my Mazda and the reason is your customer service and honestly Desi Valdez. he is very professional, knowledgeable and honest with me. I have never walked away unsatisfied with my experience. Thank you very much for all your hard work and professionalism. Desi deserves recognition for his customer service. If not for him I would not return. The mechanics also have done a great job for me. Thank you to Subaru service for all you have done for me. I will continue to be a customer!
- Brandi 




To Dellenbach Subaru,
 
I wanted to take the time to let you know how much we appreciated doing business with Dellenbach Subaru with the recent purchase of our 2010 Outback. This new car was to replace my Volvo that I've had for the last 15 years. I intended to shop around at a number of dealers before selecting a new car (which I thought would be another Volvo). After test driving a new one it was apparent that it was a nice car, but not what I expected for the money. My husband and I were out walking one day and came across a Tribeca which we had never seen before and liked it a lot. I've always said Subaru is the perfect Colorado car since I had owned two others in the past. We thought it was the car for us. Of course, the day we started car-shopping was on a Sunday and didn't know if the dealers were open or not (with the change of the blue law). They weren't, but that's when we saw the new Outback which looked a lot like the Tribeca. It was left open so we got to see inside and check it out a little closer. We still wanted to see the Tribeca.
 
There are three main dealers within our small town proximity. One got a bad rap from a friend on having a sub-par service department so we didn't bother to go there.
Another was closer to work but further from home. Along with Volvo, we also wanted to see Toyota, so we decided on Fort Collins.
 
I did some preliminary leg work on the phone to get info on a Tribeca and was rather perplexed that the new ones weren't in yet and there was no specific date on when they would be available. It was clear we would not be able to get one by our timeframe. Others offered to let us drive a used one and we wanted to see if we even liked the car. That is how we got to Dellenbach Subaru.
 
One salesperson walked right past us, it became obvious that we had gotten there at closing time. I don't blame the guy; he probably had a long day. Still, we just wanted to ask someone when they would be getting the new Tribecas. We looked inside the showroom and when my husband saw someone still there, he tapped on the window and motioned for the man to come to the door. Kevin Dellenbach unlocked the door and answered our questions about the Tribeca and said he would be happy to set an appointment for us to drive one of their used ones. We said we would, probably within the week. As we were leaving, we saw a used Tribeca on the curb and went over to see it. Kevin came back out and gave us his card and continued to give us information on the car. The reason we did come back is because we felt Kevin had gone out of his way to help us even though he probably had a long day too.
 
When we came back, Kevin introduced us to Jeremy Gleich. Thank you, Kevin. Jeremy is professional, knowledgeable, and a very likeable person. He gave us the impression that he was not only listening to our needs but matching those needs to the right car. He made this "difficult decision after 15 years" most enjoyable. We learned more about the Tribeca and upon his recommendation; we drove the Outback. We were impressed. We liked it enough to get pricing, but I still had to check out the Toyota. Jeremy even gave us some spec comparisons between the two. We knew we would have to order the Subaru and I wanted to be absolutely sure there wasn't a car out there that I could take home with me. We left to check out the Toyota.
 
We drove a Highlander Hybrid, which I liked a lot. We made our buying decision based on whom we wanted to give our business to and who would take care of us after the sale. Ready to commit, Jeremy and Kevin worked the right deal for us, without doubt. We were willing to place the order and wait for our "dream car".
 
After driving our car for a week, I can tell you, it was worth the wait and it truly is a dream car. It unbelievably sticks to the road, especially in the snow, is very comfortable, and a lot of fun to drive. That 6-cylinder moves! It is the perfect Colorado car times ten!
 
Thanks again for such courtesy and professionalism. I have already told a number of people of our great buying experience.
 
 
Pamela C.
 




Kelly,

I appreciate your prompt response to my initial email.  It enabled me to arrive early and see the car which i knew was the right one for my daughter who is in college in Seattle.  The whole process was painless.  I prefer spending my money in Fort Collins and especially with a business like Dellenbach that gives back so much to the community. My thanks to you, Pat Mcintire, John Schroder, and John Dellenbach who all made this a very pleasant experience.

Rick F.


Dellenbach Chevrolet,

I just wanted to thank you for the overall buying experience when I purchased my new 2009 Chevy HHR at your dealership last week.  Although I didn't buy the most expensive vehicle on your lot, I was treated with complete respect and courtesy throughout.  Without any of the unpleasant "haggling", I think you worked to givee me a great deal that we both could be happy with. I never felt pressured at any time to "make the sale".

I especially want to thank Mr. Arden Peters, who showed genuine concern for my satisfaction with my purchase.  He went out of his way to make sure everything was right when I picked up my vehicle.  I'm really enjoying my new HHR, and I'm looking forward to many great miles ahead!  I feel confident recommending Dellenbach Chevy to any of my friends looking for a new car.

Jonathan Z.


To Whom It May Concern:

I would like to take a moment of your time to thank you for the excellent treatment and service I received when I was in town and bought a used car from Bruce Ford at your dealership on November 23rd.  I was actually driving through to Cheyenne from Arizona, to sell my Silverado. I found a truck on your lot via the internet that looked like something I might want. But timetable was tight.  I called ahead and spoke to Bruce Ford, show -- with relatives already at his home for the Thanksgiving Holiday -- went in to check on some detials of the truck for me. Bruce communicated with me throughout the morning, until I reached Fort Collins and took the truck for a test drive. And as I continued onto Cheyenne, I told Bruce that I was 90% certain that I wanted the truck -- all contingent on my Silverado transaction.  Bruce took it upon himself to have the oil in the old truck changed for me before I returned from Cheyenne the same day.  The paperwork was prepared and I was in and out lickety split! But that wasn't all! Bruce had offered to drive to pick me up in Cheyenne, if necessary, to get me back to the dealership.  I actually rented a car there, and back in Fort Collins Bruce helped me drop off the car before getting to his family -- probably no sooner than 7 pm that day.  If this whole tale is just a little convoluted, just imagine how Bruce felt trying to keep up with me!
As a small business owner and salesperson myself, I can appreciate the situation Bruce was in.  The bottom line is that he bent over backwards for me and made the deal happen!  Bruce's professionalism and attitude were a major factor in buying the truck.

Best regards,
Eric Prochaska
Owner, Good Life Appliances
Flagstaff, AZ




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