Dellenbach Motors

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Just wanted to say - it was the absolute best car buying experience I've had. Matt was great, and for someone like me who cringes at the thought of car shopping, this was a dream. Also, the Forester is fantastic.
Thanks!!
Courtney

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Ken and Eric took very good care of us and were attentive to our needs. Arden and Steve also gave us good advice and instruction on the operation of our new truck and tips on pulling a trailer. We are very pleased with our new truck and will be coming back to Dellenbach for our service appointments.
- Janet H.

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We have been customers of the dealership for a long time and have always had great service. Jerry in the service center is the best!
- Becki D

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While we have other Cadillac dealers closer to our home, we chose Dellenbach only because of Briana Dellenbach, our sales lady. From our first meeting with her, she was enthusiastic, knowledgeable and willing to spend time going over all of the features of the Cadillac. We felt it was worth driving 250 miles out of our way to work with Briana...and we plan to work with her in the future. Briana is a real asset to Cadillac!

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I am very happy with my new Crosstrek.  It is so fun to drive and it is nice to know I am in a good reliable car.  I also wanted to let you know how pleased I was to work with Matt Soto in the process of purchasing my car.  He was very knowledgeable, upbeat and positive when working with me.  I never felt pressured but rather that Matt wanted to make sure my needs were met no matter which car I chose.  Could you please let him know how much I appreciated working with him as I do not have his email address.  Thank you.
Sincerely,
Jody

 

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I'm now a proud owner of a Subaru WRX STI!!!!

Thank you Dellenbach Subaru!!!! You guys run a world class customer service. Got a great deal, and a friendly service. This is my second car from Dellenbach and will be purchasing more cars from you guys in the future .

A big Shout-out to Pat , and Lindsey (Internet sales manager) for helping me in the process special ordering my Subaru WRX STI. I highly recommend Dellenbach Subaru!!!!!! 
As for the car.... WOW!!!!!!!! I am loving my STI . It is my first Subaru. It is a very practical car, AWD, 4-doors.... And very fast!!! And if your a car enthusiast like me , this car satisfies all needs. Subaru makes great reliable cars also! I see that in the future, Subaru will be even bigger. So come and join the Subaru family, you will not regret it!!! Dellenbach will get the perfect vehicle for you!!!!! And for a great price!!

Also it makes me very proud that Subaru also was doing the "Share The Love Event" and I choose the Alzheimer's association to receive $250 on my behalf. My Grandpa had Alzheimer's disease so this means so much to me. There are not many companies out there that do this and it really shows you how much Subaru cares about people and their customer. I can proudly say I own a Subaru!!

Thanks again Dellenbach !!!!!
Victor

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I would like to thank you, the finance department, and Steve in the Service Department for the excellent customer service that my wife and I received from the moment we first contacted your dealership. This type of customer service, though always expected, is rarely experienced these days and I wanted to take a moment to thank you all for the follow through. We will definitely revisit Dellenbach for our purchases in the future!
-Mike R.

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I was very surprised at the outstanding service I received when looking, test driving and then purchasing my new Subaru. Everyone I have talked to complained about dealerships but I felt my experience was excellent. Josh listened to all my criteria and steered me to the model he thought fit. I of course test drove everything but when it came down to it the model he suggested fit everything I was looking for in my price range. My son told me to be prepared for being talked into buying all these "add ons" but that didn't happen either. I was presented with some options to consider that depending on my circumstances might be helpful and I actually did choose the extended warranty to cover any repairs that might occur while I'm still making payments. The price was the cost of 1 typical repair a person might have so I found that certainly reasonable. Then I decided I needed the rock guard and Josh very helpfully installed it along with some aid from Steve. All things considered I find myself completely satisfied with my car buying experience. I hope to have this car twenty years or possibly more so you will be seeing me regularly for maintenance etc. In this day of constant complaining I have made a point of sharing my great experience with my friends.

All the best,
Cam

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I just wanted to send you a personal note to let you know what a good experience I had buying a 2013 Subaru Outback from your dealership. I worked with Matt Hecker and he did an excellent job. My wife and I have bee really busy lately but really wanted to get a new car before winter set in (just made it!). Matt was really accommodating with our schedules through both multiple test drives as well as setting it up so the two of us could sign our title paperwork separately. When I was ready to move forward with getting my trade in appraised and Matt had something come up, rather than  reschedule he worked with an associate (Josh) to make sure that I was taken care of. Through my car buying process I looked at a number of different makes at different dealerships in the area before settling on Subaru and I can tell you that Matt was the most knowledgeable and able to answer any questions that I had while always being positive about Subaru without being negative towards other makes (you would be surprised how other salesmen talk about their competition). Working with Matt was a really good first impression for me of what Dellenbach Subaru is all about, and makes me feel really good about establishing a relationship with my local Subaru dealership.
-Kevin W.

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I'd like to take this opportunity to write a quick note about the salesman we purchased the car through.  Working with Jeremy Gleich was the easiest and most hassle-free car buying experience I've ever had.  He did a great job of walking the line between being attentive to our questions without being over bearing while we decided on our purchase and made the whole experience, from test drive to the sale to the orientation on the car's features, a pleasant one.  Please take a moment to recognize him for his excellent work.
 
Thank you,
James and Margie S.

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-Barbara

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I have been bringing my 1993 Geo Prism LSI to Dellenbach for years for service. In fact, the last time was April 2005 - an alternator was put in at that time. All prior service has been done so well that I've not had an issue since then - until now. Once again, my alternator needed to be replaced. My first instinct is to ALWAYS call Fran Olsen, who was the reason I initially came to Dellenbach for service in the first place and have continued to do so. I asked her if my alternator still has a "lifetime warranty," and she said it does and told me to come on in. Jerry at your service desk, said that if a new alternator is found to be the problem, I wouldn't have a diagnostic charge. I was driven home and by the afternoon my car was repaired and ready to be picked up. Your driver took me back; Jerry met me saying that it was in fact my alternator and......"No Charge." Dellenbach is True to their word, which is extremely rare today. I appreciate Fran (ALWAYS), Jerry for his efforts, and I believe "Buzz" worked on my car. You have a great team at Dellenbach and I appreciate everyone for all of their efforts - I hope you do as well.
-Beverly - A VERY, VERY SATISFIED REPEAT CUSTOMER
 

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My wife and I are looking to buy a new car this fall and I was dreading bringing the Aveo in for the recall because I've had experiences with other dealers in town that made it so I won't return to their lots. This experience goes a long way toward having a preferred dealer in town with Dellenbach and will begin our search for a new vehicle with them and possibly end it. We'll see, but the service was outstanding. The service rep provided "old school" customer service and deserves praise for his actions. We had a day to get a lock fixed under warranty and get the recall done and it happened as he said it would. Great work all the way around.

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I wanted to let you know that your service guy, Chris is first class. I had an appointment to have my new truck looked at for a problem with what I described as hesitations when the truck was slowly accelerating. Chris took the time to discuss the problem with me and to look for bulletins on the problem. We decided to take the ruck for a short drive in your lot. Instantly when he got into the truck, he spotted what the problem might be. I had mistakenly not took the truck out of "auto" on the transmission after pulling my boat out of the lake. This solved the problem. Chris could have easily had me leave the truck and caused me a return trip. In my opinion, this is really a class act. He cost the dealership a little money from GM on warranty work but sure made a customer happy. By the way, I did recommend that my daughter buy her Traverse from your dealership and worked with Arden who also is a class act.
-Jim

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We are very happy with the new WRX!  
 
Kelly Rohs worked with me at the beginning when I inquired about internet pricing through your website.  She got back to me almost immediately and answered all my technical and sales questions promptly.  She also went out of her way to provide photographs of the car (there were none on the website) and then lined up Josh Heye to meet with us that next Saturday morning, the soonest Stacey and I could come up to see that car. 
 
Josh was ready for us the minute we walked in the door.  He was super friendly, easy going, knew everything about the car and got us out for a test drive right away.  There was never any pressure for a sale, though I think he could tell I was pretty much sold on the car from the second we fired up the ignition!  We thoroughly enjoyed working with him! 
 
I must also point out how impressed we were that you held the car for us for nearly three weeks while I waited for my insurance settlement check to come in.  This made our shopping experience so much easier.  In fact, Dellenbach was the first stop on our list and after knowing the car was held, we didn't have to go or look anywhere else.  This was by far the best and easiest car buying experience we have ever had and we really, really appreciate it! 
 
I can't remember the name of the gentleman we worked with for financing, but he too was great to work with.  Super nice, very quick and efficient and also extremely knowledgeable and answered all our questions easily. 
 
My only regret is that your dealership is so far from our home (Nederland).  If it were a little closer, I'd be in for service as well.  But, working in Boulder, I'll most likely visit Flatirons Subaru as they are just minutes from my work and it's where we purchased Stacey's Outback a few years ago. 
 
Thank you again and make sure to thank Josh and Kelly personally for us! 
 
Take care,
Tim P

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My experience with Dellenbach has always been extraordinary.  Desi and your service crew have always been wonderful to me, as over the past 10 years I have been servicing my other Subaru's at Dellenbach.  When it came time to buy a new car, I wouldn't have gone anywhere else.  Matt Soto in sales was terrific; Great and easy to do business with.  I appreciate your business! 
 
Thank you!

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Judy loves the car.  Joe is a great salesman, very good to work with in person, e-mail, and following up after the sale.  The ladies I e-mailed with were also very good.  We very much appreciate the way your dealership does business.  I negotiated the whole deal over e-mail rather than the typical ugly experience of sitting in the dealership all day with the salesman running back and forth to management to negotiate a deal.  There are few things I dislike more.  The Internet / e-mail negotiation experience was great.
I look forward to a long and pleasant relationship with Dellenbach service, and new car buying down the road.

Best Regards,
Dan

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I'm sure I speak for Lara too when I say that we are very happy with our new Volt and working with Dellenbach was hands-down our best car buying
experience ever.  Arden Peters is extremely knowledgeable and tremendous to work with!
 
Thanks, Dave

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    It was a pleasure working with Matt Soto and I thank you for setting us up with him. He took sunny on two test drives and was very patient with her inexperienced driving. Matt answered all our questions and was more than gracious setting us up when we finally decided on the Outback. The rest of the staff was also very accommodating and friendly, this too was appreciated. For Sunny being a first time new car buyer Matt was more than helpful in explaining the process and financing, while calming her nerves and helping her make an informed decision. I can't thank you enough for helping us out. I am sure we will be back for the oil changes, and for any other car needs as well.

Larry

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We talked to both Jeremy and Matt while we were purchasing the Forrester and they were knowledgeable and courteous to me and my wife.  We are thrilled with the car and appreciate the help they have given us to answer our questions after the sale.
 
Charley M.

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I had the absolute best experience there with Matt Soto. He so kindly led me to the perfect car for me and with his gentle and quiet spirit, drew me in. Thank you for putting together and running such a classy place.
-Arlene

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I was very pleased with the entire process. The vehicle was located and delivered on time and a day early. The salesman was very knowledgeable and helped my wife link her phone to the Bluetooth on the spot. We were introduced to the service team as well as the parts dept which is not typical but important to establish a good relationship through the time we own the vehicle.

The car itself was very clean and we are very pleased with the overall design and function. My wife is the primary driver and coming from a Volvo. I was worried she would feel it was a step down, but this was not the case. She has pointed out the added features not found in the Volvo and the performance is comparable for the type of driving she does.

Based on our experience I would recommend the Subaru and your dealership. Now if you can get me into that new 2013 427 convertible Vette for zero down and $200/mp I will be really excited (kidding).
Thanks, Steve

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It was a real pleasure working for Mike McCracken, he took time to
work with Jennifer & I. Mike really cares about the people he works
with. I worked with several other sales people in Fort Collins, but
none followed up like Mike.
Thanks for the followup
Jerry

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We received the first survey from Subaru yesterday, and promptly responded. We are awaiting a second one, I believe they call "portrait", in the Share the Love campaign. We LOVE our new Subaru Forester, and were treated VERY WELL by Pat and Kendra. We are retired professional actors and are very visible at both the OpenStage and Bas Bleu Theatres, so you all at Dellenbach will be urged to come see our shows!! We also look forward to a long and happy relationship with your dealership. Friends tell us that once you own a subaru, you never go back to anything else. And we certainly are enjoying our Subee-doo-bee-doo!! Thank you for your email.
Sincerely, Deb and Jonathan

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