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Customer Testimonials


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I LOVE my Impreza! Jeremy was an excellent sales rep. My overall experience with Dellenbach was excellent. I like to live local, shop local, and you guys did a wonderful job of cementing that principle. Thanks for the great buying experience.

Helen
I was very pleased with the entire process. The vehicle was located and delivered on time and a day early. The salesman was very knowledgeable and helped my wife link her phone to the Bluetooth on the spot. We were introduced to the service team as well as the parts dept which is not typical but important to establish a good relationship through the time we own the vehicle.

The car itself was very clean and we are very pleased with the overall design and function. My wife is the primary driver and coming from a Volvo. I was worried she would feel it was a step down, but this was not the case. She has pointed out the added features not found in the Volvo and the performance is comparable for the type of driving she does.

Based on our experience I would recommend the Subaru and your dealership. Now if you can get me into that new 2013 427 convertible Vette for zero down and $200/mp I will be really excited (kidding).
Thanks, Steve
It was a real pleasure working for Mike McCracken, he took time to
 work with Jennifer & I. Mike really cares about the people he works
with. I worked with several other sales people in Fort Collins, but
none followed up like Mike.
Thanks for the followup
Jerry
 
Matt was really great to work with. All of the paperwork was done as promised when I arrived. The truck is great and I enjoy my purchase very much and will return for any future vehicle purchase.
~Coleen
Dear Kevin,
 We received the first survey from Subaru yesterday, and promptly responded. We are awaiting a second one, I believe they call "portrait", in the Share the Love campaign. We LOVE our new Subaru Forester, and were treated VERY WELL by Pat and Kendra. We are retired professional actors and are very visible at both the OpenStage and Bas Bleu Theatres, so you all at Dellenbach will be urged to come see our shows!! We also look forward to a long and happy relationship with your dealership. Friends tell us that once you own a subaru, you never go back to anything else. And we certainly are enjoying our Subee-doo-bee-doo!! Thank you for your email.
Sincerely, Deb and Jonathan
I continue to LOVE my Forester! I still feel as if it was made especially for me. Thanks for checking in with me. My decision to buy from Dellenbach was based on outstanding past experiences with both the sales and service departments, and I am so glad that I made this purchase at Dellenbach Motors.
 Thanks so much,
Maureen S.
Kevin,
Thank you, I love my new car. I have been overall very satisfied. I love the smooth ride and the beautiful interior. I have received multiple compliments from the family and friends I show off to. I have even had a person at my work (whom I don't have day to day interaction with) call me and let me know how jealous he is. He has an older Subaru and he is waiting for it to run out of steam so he can upgrade. He has over 200k miles and he still loves his Subaru. This is my first Subaru and I hope I can say the same thing several years from now.
Thank you,
Trish

 Hi Cheryl,
Has it really been a month!!!????
Thanks for the note. I have to say it's been a true pleasure working with you and the entire team at Dellenbach. I love my CTS. I feel so fortunate that the timing was right to stop in for a visit. Even more so, I appreciate your diligence to follow up with the few questions I have had. I see you have a true and honest passion for what you do. I feel like I have gained a friend in you as well.
Thanks for your caring compassionate personality and what you do.
I will refer everyone I know to you for vehicle needs.

Have a great day!!!

Dana


I would like to thank all the staff at Dellenbach for all the assistance I received when I purchased a very nice used 2004 Nissan Maxima LT. Bill helped me and I found him to be personable and friendly. All the staff including the owner made themselves available to help answer any questions I had. I would recommend Dellenbach to anyone that is looking for a new or used vehicle. I will purchase my next new vehicle from them just because I was treated well and it was all done with a smile. In a time of wanting customer service and high pressure tactics Dellenbach employees do it right with integrity, honesty, and pride. Way to Go!
Patrick
Hi Kendra,

Thank you for the response, I had a very good experience working with you! I appreciate all your help and arriving at a deal that made this purchase happen. You were very low pressure, yet you kept in touch letting me know you could assist in any way possible, and that approach really was appreciated! We love the Cadillac Escalade EXT. It was even better in person than what I imagined and could see online. I am very excited about it! I am sorry I was not able to meet you in person after all the email correspondence, maybe sometime when I travel there to get the Escalade serviced. Cheryl was also great. I really enjoyed meeting her and she made the remainder of the purchasing process very smooth and enjoyable! Again, I thank you and I will certainly be happy to pass along favorable information about Dellenbach to others I know.

Sincerely,
Michael
  Hello Kevin,
 
Thank you for your nice note. My family is thoroughly enjoying our new Traverse. Kendra Hughes in the Internet Department was especially helpful in steering my purchase. I considered a purchase for a few months and thought that I would only be able to afford a used Traverse. Kendra kept in touch and informed me about your hail sale. I was able to buy a new car for a comparable cost. I am recommending your Internet Department as a great way to start the research. I was pleased with looking at the inventory and filling out a credit application on-line.

 
I am looking forward to working with Dellenbach again.
 
--Veronica G.
Everyone has always been outstanding greeting me and courteous and in the service department as well as the billing department and also the sales department. I couldn't name one person who hasn't been outstanding in everyway! I have highly recommended Dellenbach to friends and have been going there since 1991. When my husband was alive and we traveled because of military service for 20 years, we had many bad experiences so it's wonderful to find a trusted company! Thank you to everyone here at Dellenbach!
- Suzann

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I just wanted to send an e-mail and tell you how wonderful your service dept is. I have been a long time loyal customer of Subaru service, even when my car is not a Subaru. I come to your service dept even now with my Mazda and the reason is your customer service and honestly Desi Valdez. he is very professional, knowledgeable and honest with me. I have never walked away unsatisfied with my experience. Thank you very much for all your hard work and professionalism. Desi deserves recognition for his customer service. If not for him I would not return. The mechanics also have done a great job for me. Thank you to Subaru service for all you have done for me. I will continue to be a customer!
- Brandi 



To Dellenbach Subaru,
 
I wanted to take the time to let you know how much we appreciated doing business with Dellenbach Subaru with the recent purchase of our 2010 Outback. This new car was to replace my Volvo that I've had for the last 15 years. I intended to shop around at a number of dealers before selecting a new car (which I thought would be another Volvo). After test driving a new one it was apparent that it was a nice car, but not what I expected for the money. My husband and I were out walking one day and came across a Tribeca which we had never seen before and liked it a lot. I've always said Subaru is the perfect Colorado car since I had owned two others in the past. We thought it was the car for us. Of course, the day we started car-shopping was on a Sunday and didn't know if the dealers were open or not (with the change of the blue law). They weren't, but that's when we saw the new Outback which looked a lot like the Tribeca. It was left open so we got to see inside and check it out a little closer. We still wanted to see the Tribeca.
 
There are three main dealers within our small town proximity. One got a bad rap from a friend on having a sub-par service department so we didn't bother to go there.
Another was closer to work but further from home. Along with Volvo, we also wanted to see Toyota, so we decided on Fort Collins.
 
I did some preliminary leg work on the phone to get info on a Tribeca and was rather perplexed that the new ones weren't in yet and there was no specific date on when they would be available. It was clear we would not be able to get one by our timeframe. Others offered to let us drive a used one and we wanted to see if we even liked the car. That is how we got to Dellenbach Subaru.
 
One salesperson walked right past us, it became obvious that we had gotten there at closing time. I don't blame the guy; he probably had a long day. Still, we just wanted to ask someone when they would be getting the new Tribecas. We looked inside the showroom and when my husband saw someone still there, he tapped on the window and motioned for the man to come to the door. Kevin Dellenbach unlocked the door and answered our questions about the Tribeca and said he would be happy to set an appointment for us to drive one of their used ones. We said we would, probably within the week. As we were leaving, we saw a used Tribeca on the curb and went over to see it. Kevin came back out and gave us his card and continued to give us information on the car. The reason we did come back is because we felt Kevin had gone out of his way to help us even though he probably had a long day too.
 
When we came back, Kevin introduced us to Jeremy Gleich. Thank you, Kevin. Jeremy is professional, knowledgeable, and a very likeable person. He gave us the impression that he was not only listening to our needs but matching those needs to the right car. He made this "difficult decision after 15 years" most enjoyable. We learned more about the Tribeca and upon his recommendation; we drove the Outback. We were impressed. We liked it enough to get pricing, but I still had to check out the Toyota. Jeremy even gave us some spec comparisons between the two. We knew we would have to order the Subaru and I wanted to be absolutely sure there wasn't a car out there that I could take home with me. We left to check out the Toyota.
 
We drove a Highlander Hybrid, which I liked a lot. We made our buying decision based on whom we wanted to give our business to and who would take care of us after the sale. Ready to commit, Jeremy and Kevin worked the right deal for us, without doubt. We were willing to place the order and wait for our "dream car".
 
After driving our car for a week, I can tell you, it was worth the wait and it truly is a dream car. It unbelievably sticks to the road, especially in the snow, is very comfortable, and a lot of fun to drive. That 6-cylinder moves! It is the perfect Colorado car times ten!
 
Thanks again for such courtesy and professionalism. I have already told a number of people of our great buying experience.
 
 
Pamela C.
 




Kelly,

I appreciate your prompt response to my initial email.  It enabled me to arrive early and see the car which i knew was the right one for my daughter who is in college in Seattle.  The whole process was painless.  I prefer spending my money in Fort Collins and especially with a business like Dellenbach that gives back so much to the community. My thanks to you, Pat Mcintire, John Schroder, and John Dellenbach who all made this a very pleasant experience.

Rick F.


Dellenbach Chevrolet,

I just wanted to thank you for the overall buying experience when I purchased my new 2009 Chevy HHR at your dealership last week.  Although I didn't buy the most expensive vehicle on your lot, I was treated with complete respect and courtesy throughout.  Without any of the unpleasant "haggling", I think you worked to givee me a great deal that we both could be happy with. I never felt pressured at any time to "make the sale".

I especially want to thank Mr. Arden Peters, who showed genuine concern for my satisfaction with my purchase.  He went out of his way to make sure everything was right when I picked up my vehicle.  I'm really enjoying my new HHR, and I'm looking forward to many great miles ahead!  I feel confident recommending Dellenbach Chevy to any of my friends looking for a new car.

Jonathan Z.


To Whom It May Concern:

I would like to take a moment of your time to thank you for the excellent treatment and service I received when I was in town and bought a used car from Bruce Ford at your dealership on November 23rd.  I was actually driving through to Cheyenne from Arizona, to sell my Silverado. I found a truck on your lot via the internet that looked like something I might want. But timetable was tight.  I called ahead and spoke to Bruce Ford, show -- with relatives already at his home for the Thanksgiving Holiday -- went in to check on some detials of the truck for me. Bruce communicated with me throughout the morning, until I reached Fort Collins and took the truck for a test drive. And as I continued onto Cheyenne, I told Bruce that I was 90% certain that I wanted the truck -- all contingent on my Silverado transaction.  Bruce took it upon himself to have the oil in the old truck changed for me before I returned from Cheyenne the same day.  The paperwork was prepared and I was in and out lickety split! But that wasn't all! Bruce had offered to drive to pick me up in Cheyenne, if necessary, to get me back to the dealership.  I actually rented a car there, and back in Fort Collins Bruce helped me drop off the car before getting to his family -- probably no sooner than 7 pm that day.  If this whole tale is just a little convoluted, just imagine how Bruce felt trying to keep up with me!
As a small business owner and salesperson myself, I can appreciate the situation Bruce was in.  The bottom line is that he bent over backwards for me and made the deal happen!  Bruce's professionalism and attitude were a major factor in buying the truck.

Best regards,
Eric Prochaska
Owner, Good Life Appliances
Flagstaff, AZ



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